Customer Service Advisor Apprentice
Location: CM5 9RB – Ongar
Annual Wage: £10,296
Hours: 37.5 hours a week
Working Week: Monday – Friday 9am – 5.30pm
Job Description:
With over 17 years within the drainage industry, we are beyond excited to be expanding our team. With a healthy and growing pipeline of work, we are looking for a talented and driven Contract Administrator to join our team.
What will you be doing?
- Handling a high volume of inbound calls from engineers and/or clients
- Provide advice that is correct and within the correct guidelines and framework
- Providing resolutions to any queries raised to you
- Logging jobs on our inhouse system
- Assisting jobs to engineers and team
- Taking calls regarding emergency repairs
- Shutting down completed jobs
- Authorising jobs for out of hours
- Updating the system with the correct, high-quality information
- Operating the live system
- Collecting information
What training and qualification will you receive?
- TheLightBulb will deliver the Level 2 Customer Service Apprenticeship Standard
- There will be workshops that you need to attend
- You will have a Mentor who will work with you on a one to one basis
- In-house training will be given to support specifics of the role
Desired skills and personal qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem Solving Skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
Qualifications
- GCSE or equivalent English (Grade 4/C) essential
- GCSE or equivalent Maths (Grade 4/C) essential
We are a Disability Confident Employer
TheLightBulb is an Equal Opportunity Employer, offering employment without regard to age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and any other protected status.