Customer Service QCFs

The success of any business begins and ends with the customer.  This qualification will help your staff to improve their key customer service skills and demonstrate that they have reached a recognised, national standard in dealing with your clients.  This level is ideal for those who want to carry out a customer service role both more professionally and more effectively.

This QCF focuses on the key aspects of customer service examining work practices, dealing with customers in different ways, handling problems and complaints, developing relationships, supporting improvements to systems & procedures, and personal development within the customer service environment.  The variety of optional units available means that this qualification can be undertaken in a wide variety of sales and service industries and can be tailored to your organisations needs.

To help your staff develop a tailored programme which meets their specific needs, learners will have an initial assessment interview with their assigned assessor before they get started on their qualification. 

This assessment interview looks at what their current role is, analyses their skills, and then identifies the most relevant optional units for them to take.

For a full qualification 2 mandatory units will need to be completed and learners will need to complete optional units to the value of 20 credits.

For more information on how we can get you an apprenticeship and a job email [email protected]

If you are already in employment but would like to up skill to benefit yourself and your organisation then email [email protected]

Customer Service Level 2 Information Flyer

The success of any business begins and ends with the customer.  This qualification will help your staff to improve their key customer service skills and demonstrate that they have reached a recognised, national standard in dealing with customers.  This level is ideal for those who deliver and manage customer service, and can implement permanent changes to improve services. It’s also aimed at those who work without supervision in the customer service field.

This programme deals with the more advanced aspects within a customer service environment.  It is suitable for all industries, as anyone who works in a senior customer service role will benefit from this qualification.  The wide variety of optional units available means that the QCF can be tailored so that learners are able to gain the maximum benefit and opportunity to develop their skills.

To help your staff develop a tailored programme which meets their specific needs, learners will have an initial assessment interview with their assigned assessor before they get started on their qualification. 

This assessment interview looks at what their current role is, analyses their skills, and then identifies the most relevant optional units for them to take.

For a full qualification 2 mandatory units will need to be completed and learners
will need to complete optional units to the value of 30 credits:

For more information on how we can get you an apprenticeship and a job email [email protected]

If you are already in employment but would like to up skill to benefit yourself and your organisation then email [email protected]

Customer Service Level 3 Information Flyer
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