TheLightBulb Apprenticeships

Level 3 HR Support

The role of HR is to handle day to day queries while providing human resources advice ranging from recruitment through to retirement.

A HR manager going through applicants on a system

What is the HR Support Apprenticeship?

Typically, this level 3 apprenticeship will take 18-24 months.

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

Link to professional registration and progression

Successful completion of this standard will enable the individual to apply for Associate Membership (Assoc CIPD) of the Chartered Institute of Personnel and Development (CIPD), the professional body for the HR sector, if they take the qualifications suggested. Without the qualification, individuals can become an Associate Member of CIPD if their end point assessment is carried out by a provider approved by the professional body.

It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.

in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible.

What job will I be doing?

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist manager.

End Point Assessment:

The end point assessment (EPA) will test the entire standard and comprises of the following elements:

A summary of knowledge, skills and behaviours will need to be demonstrated throughout your EPA

Information Sheet

Skills Scan

Apprenticeship Catalogue

What are the requirements?

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Must be 16 or over and working at least 30 hours per week including all training and study time.

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Must be in an occupation relevant to the apprenticeship and hold a contract of employment.

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Must be allowed to use 6 hours a week of their working time to complete off the job training.

Depending on the Apprenticeship, apprentices will need to achieve level 1 or 2 English and Maths prior to taking the end-point assessment and we will support the learner through this programme where necessary.

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