Customer Service / Administration Apprentice
Location: RM14 3PJ – Upminster
Weekly Wage: £225
Hours: 37.5 hours a week
Working Week: Monday – Friday 9:00am – 5:00pm
Job Description:
As an Apprentice you will be responsible, taking on various duties to ensure the smooth and efficient running of a busy office and liaising with advisers. This is a fantastic opportunity for the right candidate
What will you be doing?
- Always showing politeness and respect and an enthusiasm for the business whilst receiving and handling all enquiries
- Liaising with Advisers re: case updates, items to do, problems on cases
- Maintaining the database - ensuring contact details, review dates, product details, etc. are up-to-date and relevant, keeping case note and progressing cases through the relevant stages
- Liaising with Lenders & Providers - chasing cases, dealing with any problems on the cases, negotiating escalation on cases, keeping the lenders/providers up to date on any potential changes
- Liaising with clients - requesting information, keeping clients in the loop
- Liaising with Solicitors - chasing cases through to completion and dealing with any potential issues following offer
- Keeping track of commissions - inputting commissions, chasing unpaid commissions, reviewing written business amounts and keeping track of targets
What training and qualification will you receive?
- TheLightBulb will deliver the Level 2 Customer Service Apprenticeship Standard
- You will need to attend 4 workshops remotely via Zoom
- You will have a Mentor who will work with you on a one to one basis
- In-house training will be given to support specifics of the role
Desired skills and personal qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem Solving Skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- GCSE or equivalent English (Grade 9-4) desirable
- GCSE or equivalent Maths (Grade 9-4) desirable
We are a Disability Confident Employer
TheLightBulb is an Equal Opportunity Employer, offering employment without regard to age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and any other protected status.