Job Description:
As an Apprentice you will be responsible, taking on various duties to ensure the smooth and efficient running of a busy office and liaising with advisers. This is a fantastic opportunity for the right candidate.
What will you be doing:
- Always showing politeness and respect and an enthusiasm for the business whilst receiving and handling all enquiries
- Liaising with Advisers re: case updates, items to do, problems on cases
- Maintaining the database – ensuring contact details, review dates, product details, etc. are up-to-date and relevant, keeping case note and progressing cases through the relevant stages
- Liaising with Lenders & Providers – chasing cases, dealing with any problems on the cases, negotiating escalation on cases, keeping the lenders/providers up to date on any potential changes
- Liaising with clients – requesting information, keeping clients in the loop
- Liaising with Solicitors – chasing cases through to completion and dealing with any potential issues following offer
- Keeping track of commissions – inputting commissions, chasing unpaid commissions, reviewing written business amounts and keeping track of targets
Desired skills and personal qualities:
- Confident use of the telephone
- Good communication skills
- Good English grammar
- Friendly personality
- Hard working
- Respect of others
- Flexible attitude
What training will you take and what qualification will you get at the end:
- TheLightBulb will deliver the Level 2 Customer Service Standard
- You will need to attend 4 workshops remotely via Zoom
- You will complete Functional Skills in Maths and English if required
- 20% off the job training will be included
- In-house training will be given to support specifics of the role
Qualifications:
- Minimum of C/4 in GCSE’s Maths and English (or equivalent qualifications).
Hours:
- 37.5 hours a week
Location:
- RM14 3PJ